Custom Domains

Published forms use a FormGrid link by default. On the Plus plan and above, you can publish them on a domain you own, so respondents see your address instead of ours.

Setting this up takes two steps: add the domain once for your team, then choose it for each form.

Add a custom domain

Custom domains belong to a team, and you need to be a team owner or admin to manage them.

1. Go to your Team settings and find the Custom domains section
2. Click Add custom domain
3. Enter the Hostname you want to use, for example forms.example.com
4. Click Continue

The hostname has to include a subdomain. forms.example.com works, example.com does not.

Create the DNS record

FormGrid then shows the record to create with your DNS provider:

Field	Value
Record type	CNAME
Host/Name	the hostname you entered
Value/Destination	a target unique to this domain

Copy each value into a new CNAME record at your DNS provider, then come back to FormGrid and click Verify.

The Value/Destination is generated for this domain only, so copy it from the dialog rather than reusing a target from another domain.

Once verification succeeds, the domain’s status changes from Pending to Active and it becomes available on your forms.

Note: DNS changes usually take effect within a few minutes, but can take up to a few hours depending on your provider. If Verify does not succeed at first, wait and try again.

Use the domain for a form

1. Publish the form and open the Share tab
2. Click Customize next to the form link
3. Select your domain under Domain
4. Choose a Path
5. Click Save

Link preview at the bottom of the dialog shows the exact link the form will get.

Path options

• Default form path keeps the same path as the default FormGrid link, for example https://forms.example.com/8kPq2mWx4tRn9dLv
• Home page puts the form at the root of the domain, https://forms.example.com
• Custom path lets you pick the path yourself, for example https://forms.example.com/contact

Each path can only be used by one form per domain, including the home page.

Note: You can select a domain that is still Pending. The form keeps its current link until you verify the domain, then switches over on its own.

Which links keep working

The original FormGrid link always redirects to the form’s current custom link, so anything you shared before setting up the domain still reaches the form. It keeps doing that later on too, including after you change the path or rename the hostname.

Custom links work differently. They point at one exact path, so changing that path leaves the previous custom link with nothing to serve.

Change or remove a domain

In the Custom domains section of your team settings, open the menu next to a domain:

• Rename changes the hostname. Every form using the domain moves with it, and the domain goes back to Pending until you create the CNAME record for the new hostname and verify it again.
• Delete removes the domain. Remove it from all forms that use it first.

Note: Custom links you already shared stop working, since the previous path is not redirected. The original FormGrid link is unaffected and follows the change.